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Online Counselling Across Australia

Evidence-based telehealth counselling with a registered counsellor. No waitlist and no referral needed.

Online counselling with a registered counsellor, wherever you are in Australia. Sessions run over Google Meet. I'm based on the Gold Coast, and it doesn't matter whether you're in Burleigh or three states away. My work is grounded in research about what helps people change. You can read about my qualifications and experience on the Meet Jas page.

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Does online counselling work?

The research says it does.

A review of studies by Fernandez and colleagues in 2021 looked at counselling delivered by video. People improved, and their results matched face-to-face therapy. A review by Batastini and colleagues in 2020 found the same thing. Video sessions produce the same outcomes as sitting in a room together.

The research is clear on one more thing. Counselling runs on the relationship between you and your counsellor. Researchers call this the therapeutic alliance. A 2024 review found this relationship builds just as strongly over video as it does in person. So telehealth counselling is not a lesser version of the real thing. It is the real thing, without the commute.

What is online counselling?

Online counselling is regular counselling delivered by secure video call. You'll also hear it called telehealth counselling or e-counselling. The counselling itself is the same as sitting in a room together. You talk with a qualified counsellor about what's going on for you. You're heard without judgement. You learn tools and ways of understanding yourself that you carry into your life. The only difference is where you sit while it happens.

How is counselling different from talking to a friend?

Counselling is different from a chat with a friend. It's a structured, confidential relationship with someone trained to help you work through what's in front of you. And it's different from crisis support. Counselling is steady, ongoing work rather than emergency help.

I'm a person-centred counsellor. You set the direction and I walk alongside you. I work in a trauma-informed way, so we go gently and you stay in control. I pay attention to the nervous system, because your body carries stress as much as your mind does. And I keep things practical. You'll leave sessions with tools you can use between them.

Each of these approaches has research behind it. None of them involves lying on a couch while someone nods silently.

What counselling approach do I use?

What happens in a session?

Sessions run for 50 minutes on Google Meet. We start with a check-in about how you're travelling. Then we work on what matters to you that day. Sometimes that's talking something through until it loosens. Sometimes it's learning a practical tool, like a grounding technique. Sometimes it's sitting with a feeling that needs room. We close gently, so you're not walking straight from a big moment back into your day.

Your first session is about getting comfortable. I'll ask what's brought you here and what you'd like from our work together. You don't need to prepare anything. You don't need the right words either. We find them together.

My areas of practice

  • Anxiety

    Anxiety sits at the heart of my practice. It can convince you that everything is urgent and everything is up to you. Untangling that is work I care about. Together we build tools drawn from evidence-based approaches. Think grounding techniques and simple ways to settle your nervous system. Research links these strategies to reductions in anxiety. Anxiety is also well studied in the telehealth research. I offer anxiety counselling online Australia-wide and to clients here on the Gold Coast.

  • Grief and loss

    Grief doesn't follow a schedule. It isn't only about death either. The loss of a relationship, a role, or a future you'd planned all count. Modern grief research has moved past the idea of tidy stages. What the evidence supports is a steady, non-judgemental space to process loss in your own way and time. That's what online grief counselling with me looks like. I walk alongside you, and nobody tells you how you should be feeling. I support grieving clients on the Gold Coast and across Australia.

  • Depression and low mood

    Depression is one of the areas I've worked in most across my career. When everything feels heavy and flat, even reaching out takes courage. The research on low mood supports what we do in session. We find small, doable steps that reconnect you with what matters. We practise self-compassion skills that have solid evidence behind them. And we build a warm, reliable relationship, which studies link to better outcomes.

  • Family separation

    Families changing shape bring complicated feelings. I support adults and young people through separation. That might be your own relationship ending. It might be your family rearranging itself around you. Research on family change shows that supported processing helps, especially for young people. There's room here for every messy, contradictory emotion.

  • Trauma and your nervous system

    I work in a trauma-informed way. In plain terms, we go gently and you stay in control. That approach comes straight from the research. Feeling safe and having choice are preconditions for healing. Your body holds trauma as much as your mind does. The science of the nervous system explains the fight, flight and freeze responses many people know too well. So we pay attention to what your body is telling us along the way.

Is online counselling right for you?

I help clients untangle their thoughts and feelings and understand themselves better. Online counselling means we do that over a screen instead of across a room. The research above says the screen doesn't get in the way.What online sessions remove are the barriers that stop people starting at all. No travel. No waiting rooms. No juggling work and kids to get across town. You also see me every single session. The evidence is clear that a steady, continuous relationship is where change happens.If you'd prefer support in person, I also offer home visits across the Gold Coast. One honest note as well. Online counselling is not a crisis service. If you're in immediate danger or need urgent support, call 000, or Lifeline on 13 11 14.

Frequently Asked Questions

  • Online counselling is regular counselling delivered by secure video call. It's also called telehealth counselling. You talk with the same counsellor each session, from wherever you feel comfortable.

  • It works the same way all effective counselling works. A strong relationship with your counsellor, plus techniques backed by research, delivered over secure video. Reviews of the research find video sessions match face-to-face results.

  • Session fees and rebate details are on the Fees & Rebates page. Private health rebates apply with many funds. NDIS self-managed and plan-managed participants are welcome.

  • For most people and most concerns, yes. Research reviews find telehealth counselling works as well as face-to-face. That includes anxiety, depression and grief. The relationship with your counsellor builds just as well on a screen.

  • Yes. Sessions run on a secure video link and follow the ACA Code of Ethics. Confidentiality has a few legal limits. I explain them in plain language in our first session.

  • There's no set number. Some people come for a handful of sessions around one concern. Others stay longer. We check in regularly about what's working and what you need.

  • We reconnect and keep going. If the connection won't hold, we finish by phone or reschedule the remaining time. You won't lose your session to a dropout.

  • Yes. Online sessions suit older children, teens and adults. For younger children I use play therapy, which works well as a Gold Coast home visit. Parents and carers are involved in a way that suits your family.

  • Yes. There's no waitlist and no referral needed. Head to the booking page and you'll usually get a session within the week.

  • Absolutely. Online counselling is available Australia-wide. Gold Coast locals who'd prefer in-person support can ask about home visits.

Ready when you are

You don't need the right words before you start. Finding them is something we do together. The research says the relationship we build along the way is central to what helps. When you're ready, book a session or get in touch.

Your first session is about getting comfortable. I'll ask what's brought you here and what you'd like from our work together. You don't need to prepare anything. You don't need the right words either. We find them together.

book now